Store Policy

Store Policy

We appreciate you visiting and shopping with KPTAKEOVA. By making a purchase you are agreeing that you have read and accepted all of our policies and terms (Please also see Privacy Policy and Term of Service.)

Orders:

All Sales are Final. No Returns or Exchanges. Please carefully read all product descriptions and notations before placing an order.

We do not process or ship orders on Weekends or National Holidays.

It is to the company’s discretion to accept or deny any discount or coupon codes. Only (1) discount can be applied per order. Discounts cannot be applied to previously placed orders.

Any shipping changes or requests that need to be made to an existing order should be requested within 24 hours of purchase. Any request made outside of that time frame would be to the discretion of the company if it could be honored.

Orders are unable to be edited once made. therefore a new order would have to be placed if an item is looking to be added to an order.

Shipping:

Unless otherwise noted, orders are processed to be packed and shipped out within 2-4 business days. 

The shipping method in which you choose does not change or affect our company’s current fulfillment time. Selecting any priority or expedited shipping will be upheld and guaranteed from the shipping carrier and the company is not responsible for the package not being delivered in that time frame.

We as a company are not responsible for shipping delays or lost packages marked delivered but not received. In the event that this happens, please file a claim with USPS using your tracking number. Our company will assess the appropriate solution to any delivery issue.

Returns/Exchanges:

ALL SALES ARE FINAL. We do not accept any returns or exchanges, no exceptions.

Our skincare products are hand made and made in small batches. With that said, no two products will ever be identical, so slight differences in size, smell, color or consistency is not abnormal.

If the product you received is deemed defective, the item is eligible to be resent if reported within 3 business days of the delivery date.

If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 business days of the delivery date.

Packages that are returned to the sender (KPTAKEOVA Studios) will be refunded; shipping charges will not be refunded.

For customer support, please email us   [email protected]